Frequently Asked Questions
Find clear answers to common questions about Blue Elephant.
Frequently Asked Questions
Explore the most common questions regarding our CNC machines and services.
First, Blue Elephant CNC Machinery Co., Ltd. is very professional that engaged in the CNC machine manufacturing for about 13 years. Second, customers recognize the quality and reliability of Blue Elephant CNC equipment. SO most of them choose to work with us for two or more times. Third, we can provide complete service (technical support, training, and troubleshooting assistance) to help customers get the most out of their machines.
Yes, of course. We even have received many customers from all over the world to visit the factory. We have two formal and big factories to research and produce various CNC machines. And the large one covers an area of 4500㎡
Blue Elephant CNC machine table size can be customized according to customers’ specific requirements. And here are some popular choices.
- 2×3 CNC router
- 4×4 CNC router
- 4×8 CNC router
- 5×10 CNC router
- 6×10 CNC router
Payment can be made by TT or L/C. If customers are worried about financial security, we also support cash on delivery through Alibaba- the cross-border e-commerce platform.
Blue Elephant provides 3 main transportation modes: sea, air and rail transportation. Among them, the one that customers choose the most is sea freight. The mode of transportation can be negotiated according to the specific requirements of both parties.
Usually, it will take 7 to 30 days. But the machine making process, transportation distance, and method will all affect the delivery time. So it should be decided by the specific condition.
Blue Elephant provides a one-year warranty and lifetime online support.
We offers various machine types for customers to chose according to their processing needs. I suggest that if you need to cut metal, it is best to choose a fiber laser cutting machine. But if you cut or engrave wood or other non metals, you’d better buy a CNC router or nesting CNC machine. If none of these are what you need, you can consult our sales staff, they will give the most professional and suitable solution to ensure that you can buy the machine you want.
Machine Performance and Operation
Learn more about the capabilities and functionality of our CNC machines.
Our CNC machines are built with high-precision linear guides, ball screws, and servo motors, ensuring a positioning accuracy of ±0.01-0.02mm. This precision allows for fine engraving and high-quality cutting, making our machines ideal for furniture manufacturing, sign-making, mold production, and metal engraving.
Blue Elephant CNC machines can handle a wide range of materials, including:
- Wood (MDF, plywood, hardwood)
- Plastics (Acrylic, PVC, ABS)
- Metals (Aluminum, copper, brass)
- Stone (Marble, granite, quartz)
- Composite materials (Carbon fiber, foam board)
If you are unsure whether a particular material is suitable, we can test-process samples for you.
Our CNC machines are designed with user-friendly control systems, making them easy to operate even for beginners. We provide:
- Pre-installed software for simple setup
- Intuitive touchscreen interfaces
- Video tutorials and manuals
- Online training and support
With basic training, most users can operate the machine within a few hours. For businesses with specialized needs, we also offer advanced training programs.
The cutting speed depends on the material and spindle power.
For wood: Cutting speed ranges from 15-50m/min, depending on the thickness.
For acrylic and plastic: Speed is typically 10-30m/min, ensuring smooth edges.
For metals: Feed rates vary from 5-15m/min, optimized for precision.
Our CNC machines are designed for high-speed processing while maintaining accuracy, making them ideal for mass production.
To ensure safe operation, our CNC machines include:
Emergency stop buttons
Protective covers and enclosures
Overload protection to prevent overheating
Automatic dust collection systems (optional)
We also recommend that operators wear protective eyewear and gloves when using the machine.
Blue Elephant CNC machines are built for industrial-level durability and can run 24/7 with proper maintenance. Many of our customers run their machines 10+ hours a day in production environments. To extend machine lifespan, we recommend:
Regular lubrication of linear guides and ball screws
Cleaning the dust collection system
Checking the spindle cooling system
With proper maintenance, our machines can last 10+ years with consistent performance.
Our machines support a wide range of industry-standard software, including:
- AutoCAD (DXF files)
- VCarve Pro
- ArtCAM
- Fusion 360
- CorelDRAW
- Rhino3D
- UG (NX), SolidWorks (for advanced 3D modeling)
Additionally, we offer post-processing setup to ensure smooth integration with your workflow.
Yes, we offer ATC (Automatic Tool Changer) CNC machines, which allow for fast, automated tool switching during complex jobs. The tool change process takes 3-5 seconds, significantly improving production efficiency for customers handling multi-step cutting, engraving, and drilling tasks.
Some of our advanced CNC models come with Wi-Fi and Ethernet connectivity, allowing remote monitoring and control via:
- PC software
- Mobile apps (for select models)
- Cloud-based data logging
This feature helps factory owners track machine performance and troubleshoot issues in real time.
For manual tool change machines, replacing a tool involves:
- Stopping the spindle and loosening the tool holder.
- Inserting a new tool and tightening the collet.
- Running a tool calibration process to ensure accurate positioning.
For ATC CNC machines, tool changes are fully automatic, requiring no manual intervention.
After-Sales Support & Maintenance
Get details on troubleshooting, maintenance, and after-sales assistance.
All Blue Elephant CNC machines come with a one- to three-year warranty, depending on the model and configuration. The warranty covers the machine frame and structure against manufacturing defects, key components such as motors, drivers, the control system, and the spindle, software support including free updates and troubleshooting assistance, and 24/7 technical support through remote guidance.
Wearable parts like cutting tools, vacuum pumps, and filters are not included in the warranty but are available for purchase as spare parts.
If your machine encounters an issue, we offer multiple support options. Our engineers provide remote diagnosis through video calls and troubleshooting tools. We have detailed repair guides, including step-by-step videos and manuals. For customers in select regions, we have local service partners who can assist with repairs. If replacement parts are required, we will ship them as quickly as possible from our global warehouses.
Most common issues can be resolved within 24 hours through remote support.
We offer both on-site and remote training options. Standard machines come with a detailed video tutorial and manual for easy self-installation. For complex machines or bulk orders, we can send a technician to provide on-site installation and training, available in select regions. We also provide free online training, including software setup, machine calibration, and best practices for efficient production.
Regular maintenance is essential for extending the lifespan of your CNC machine. Daily cleaning is recommended to remove dust and debris from the machine bed and moving parts. Lubrication should be applied to linear guides, ball screws, and bearings every two weeks. The spindle cooling system should be checked regularly, along with electrical components, to ensure proper connections and prevent malfunctions. Software updates should also be performed to maintain optimal performance.
With proper maintenance, Blue Elephant CNC machines can run efficiently for over ten years.
Yes, we offer a full range of original spare parts, including spindles, motors, drivers, tool holders, collets, vacuum pumps, and control system components. Our international shipping ensures quick delivery to minimize downtime.
We provide both hardware and software upgrades for performance improvement. Available upgrades include more powerful spindles, automatic tool changers (ATC), advanced control systems such as Syntec or Siemens, and worktable size expansions for larger projects.
We do not currently offer rental services, but we do provide flexible payment plans for bulk buyers. If financial support is needed for purchasing, we can discuss installment payment options.
Industry Applications & Customer Cases
Explore real-world applications and success stories from various industries.
Our CNC machines are widely used in multiple industries. In the furniture and woodworking sector, they are used for cutting, engraving, and drilling wood panels for cabinets, doors, and custom furniture. The advertising industry uses them for engraving acrylic, PVC, and metal sheets for signboards and logos. The stone processing sector relies on our machines for cutting and carving marble, granite, and quartz. In automotive and aerospace, they are used for machining aluminum and composite materials for precision parts. Metal fabrication businesses use them for engraving and cutting sheet metal, while artists and designers use them for crafting complex 3D carvings, mold designs, and decorative elements.
Many of our customers have improved their production efficiency with Blue Elephant CNC machines.
A furniture manufacturer in Germany needed a way to cut and assemble cabinets more efficiently. We provided a CNC nesting machine with an automatic loading and unloading system, which increased production efficiency by 50 percent and reduced labor costs.
A stone processing factory in the UAE required a high-precision machine for intricate carvings on marble and granite. We supplied a five-axis CNC bridge saw that enabled them to produce complex designs with minimal material waste.
An advertising company in the United States needed an ATC CNC router for rapid sign engraving and LED channel letter fabrication. After upgrading to our four-axis CNC router, they doubled their production capacity while maintaining high-quality output.
Blue Elephant CNC machines offer higher precision due to high-quality components such as Taiwan linear guides and German ball screws. Our machines have better efficiency with faster processing speeds and automation features, improving workflow. We provide global support, including 24/7 online support and on-site service in multiple countries. Our pricing is competitive, offering top-tier performance at a more affordable cost than European and American brands.
For furniture factories, we recommend CNC nesting machines for cutting large wood panels efficiently, ATC CNC routers for fast tool changes in complex furniture designs, six-sided CNC drilling machines for automated drilling in cabinet and wardrobe production, and edge banding machines for giving wooden panels a smooth and professional finish. We provide complete furniture production line solutions based on customer requirements.
Blue Elephant CNC machines are exported to over 100 countries, including the United States, Canada, Germany, the United Kingdom, Australia, India, and South Africa. Our machines are widely used by furniture manufacturers, metal fabricators, and stone processing companies worldwide.
Customers choose Blue Elephant for reliable machine quality, as all machines are built with durable materials and go through strict quality control. We provide customized solutions tailored to specific customer needs, fast delivery, and strong after-sales support. Our reputation is backed by thousands of satisfied customers globally.
Yes, we welcome customers to visit our 75,000-square-meter manufacturing facility in China. Visitors can see our production process, test our CNC machines, and discuss customization options. If an in-person visit is not possible, we can arrange a virtual factory tour via video call.
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Connect With Us
For any inquiries, don’t hesitate to contact us at:
- manager@elephant-cnc.com
- +86 186 6899 1371
