Blue Elephant

Refund Policy

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Refund Policy for Online Shopping

In case of dissatisfaction from our services or products, purchaser have the liberty to request a refund from us. Our Policy for the refund will be as follows:

Purchaser shall be eligible for a refund of purchased product according to the terms of this policy (“Refund Policy”). The Refund Policy shall not supersede or replace ELEPHANT-CNC’s limited warranty or disclaimer of such warranty contained in ELEPHANT-CNC’s End User License Agreement. The Refund Policy is applicable solely within the timelines set-forth herein and subject to the requirements set forth herein.


Before the machine is produced, you can apply for a refund. After the machine starts production, no refund is supported. 

Submit a formal request in writing by emailing or call +86-186-6899-1371 to confirm the refund.

If paid by credit card/debit card/net banking, refunds will be issued to the original credit card/debit card/net banking provided at the time of purchase, and in case of payment gateway payments refund will be made to the same account.