Service
Learn more about Blue Elephant’s reliable and professional services
Service Excellence, Beyond Expectations
We offer dedicated support from consultation to maintenance, helping you bring your ideas to life with confidence
24/7 Support
Assistance available anytime via chat, email, or phone.
Remote Assistance
Technical troubleshooting and machine optimization.
Training & Guidance
Comprehensive manuals and video tutorials.
Maintenance & Parts
Regular servicing and original spare parts supply.
Custom Solutions
Tailored configurations to meet specific needs.
Factory Visits
Open for on-site inspections and facility tours.
Find the Right CNC Machine for Your Needs
Pre-Sales Service
Free Consultation
Expert guidance to recommend the best CNC solutions.Product Testing
Sample testing available to ensure suitability.Customized Solutions
Tailor-made configurations, including size, functions, and appearance.Technical Support
Detailed product explanations and demonstrations.Market Insights
Industry trends and purchasing advice for business clients.
After-Sales Service
Installation & Setup
On-site installation and training in mainland China.Remote Technical Support
Troubleshooting via video, phone, or online assistance.Warranty & Maintenance
One-year free warranty and lifetime technical support.Spare Parts Supply
Long-term availability of original machine parts.Operational Training
Manuals, videos, and professional training sessions.Regular Follow-Ups
Customer service follow-ups to ensure smooth operation.
Why Choose Us?
Aspects
Customer Support
Quality Control
Spare Parts Availability
Software Training
Customization Options
Blue Elephant
24/7 World wide Service
160+ Strict Inspection Steps
Fast Global Shipping
Fully Customizable CNC Solutions
Free Online & Remote Training
Other CNC Brands
Limited to Business Hours
Basic Factory Tests
Limited & Slow Delivery
Standard Configurations Only
Basic Guides
CNC Machine Delivery Process
Speedy Free Quotation
Provide a fast, free quote with detailed pricing and specifications.
Confirm Order Details
Finalize order details, sign the contract, and confirm the production schedule.
Production Readiness
Check materials and configurations, prepare for production.
Transparent Shipping
Arrange secure shipment with clear tracking and delivery updates.
Requirement Submission
Collect customer needs and specifications for the requested product.
Quotation and Samples
Provide pricing details and arrange sample testing if required.
Confirm Order Details
Finalize order details, sign the contract, and confirm the production timeline.
Production and Delivery
Manufacture the product and arrange shipment to the customer.
Connect With Us
For any inquiries, don’t hesitate to contact us at:
- manager@elephant-cnc.com
- +86 186 6899 1371
