Blue Elephant CNC – Terms of Use

These Terms of Use (“Terms”) govern the access and use of the website, products, and services of Jinan Blue Elephant CNC Machinery Co., Ltd. (“Blue Elephant,” “we,” “us,” or “our”). By using our website (http://elephant-cnc.com) or purchasing our products, you agree to comply with these Terms.

1. General Provisions
1.1 These Terms establish the legal framework governing the use of Blue Elephant’s website and services.
1.2 By accessing or using our website or purchasing our products, you confirm that you have read, understood, and agreed to these Terms.
1.3 If you do not accept these Terms, you must refrain from using our services.

2. Use of Services
2.1 Our website and services are intended for individuals and businesses engaged in professional and industrial use.
2.2 You must comply with all applicable laws and regulations when using our products and services.
2.3 Unauthorized reproduction, modification, distribution, or resale of our products and materials is strictly prohibited.

3. Intellectual Property
3.1 All content, including but not limited to text, images, product designs, and software, is the exclusive property of Blue Elephant and is protected by intellectual property laws.
3.2 No part of our intellectual property may be used, copied, or reproduced without prior written consent.

4. Product Warranty and Liability
4.1 Warranty Coverage: Our CNC machines are covered under a standard warranty for manufacturing defects (excluding consumable parts).
4.2 Limitations: The warranty does not cover:

Damage resulting from improper installation, misuse, or unauthorized modifications.
Normal wear and tear of consumable components.
External factors such as electrical surges or accidents.
4.3 Liability: Blue Elephant shall not be liable for any incidental, indirect, or consequential damages arising from the use of our machines. Users are responsible for ensuring proper operation and safety compliance.
5. Orders, Payments, and Shipping
5.1 Order Confirmation: All orders are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion.
5.2 Payments: Full payment must be received before processing any order, except where otherwise agreed.
5.3 Shipping & Delivery:

Estimated delivery times are provided as a guideline and may vary due to unforeseen circumstances.
Buyers are responsible for all applicable import duties, taxes, and customs clearance fees.
6. Returns and Refunds
6.1 Returns are accepted within of receipt, subject to our inspection and approval.
6.2 Refunds or replacements will be processed according to our evaluation of the returned item. Shipping and handling charges may be non-refundable.

7. Privacy Policy
7.1 Blue Elephant is committed to protecting customer data. Information on how we collect, store, and process personal data is outlined in our Privacy Policy.

8. Termination of Use
8.1 We reserve the right to suspend or terminate your access to our services if you violate these Terms or engage in activities that are fraudulent, unlawful, or harmful to our business.

9. Amendments
9.1 Blue Elephant reserves the right to modify these Terms at any time. Any updates will be posted on our website, and continued use of our services implies acceptance of the revised Terms.

10. Governing Law and Dispute Resolution
10.1 These Terms shall be governed by and interpreted in accordance with the laws of China.
10.2 Any disputes arising from these Terms shall be resolved through arbitration or competent courts in China, unless otherwise specified in a written agreement.

11. Contact Information
For any inquiries regarding these Terms, please contact us:

Jinan Blue Elephant CNC Machinery Co., Ltd.
Address: NO.592, Chunxuan East Road, Gaoxin District, Jinan City, Shandong, China
Email: manager@elephant-cnc.com
Phone: +86 15064026772