Many thanks to our customer from Illinois, USA for choosing Jinan Blue Elephant CNC Machinery.
This American customer found us on Alibaba. And by the time he found us, he had already received several offers for the machine. This was his first import from China and he also worried about the operation and quality of the machine. Therefore, he wanted to find a strong and professional supplier to solve the machine problems in time.
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After talking with the customer, we learned that the customer needed to process wood and plastic, as well as cylindrical products up to 200mm in diameter. So we gave him a recommendation on the machine configuration.
1, 1300*2500mm working area, most standard working area, is suitable for most wood plates.
2, 4.5kw HSD air cooling spindle has an individual serial number. And when you encounter problems, you can get timely service at the local service points.
3, 20# linear guide rail is faster and more stable.
4, Mach 3 4 axis control system is more stable than the old version and has a breakpoint continue carving function.
5, Wire is very important for the whole machine. We use famous Igus wire, it is a high soft shield wire with CE certificate and copper coated. It has the characteristics of preventing electrostatic interference and long service life.
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Considering that it was his first time to use the CNC machine, we also introduced our after-sales service support to him in detail.
1.Twelve-month guarantee of the whole machine, we will provide the consumable parts at an agency price when you need replacement.
2.Main parts (excluding the consumables) shall be changed free of charge if there is any problem during the warranty period. Software is on update for free whole life.
3.English manual and CD video for machine using and maintaining will send to you with the machine.
4.Our engineer could service you 24 hours online by Skype, yahoo, msn, QQ, or cellphone.
Now the machine has been packed and sent to the customer’s factory. Hope our machine can help him make his business be better and better.
