First of all, big thanks to our Australian customer for buying Blue Elephant cnc machines.

The customer wants to buy a cost effective CNC machine to processes wood and aluminum. When processing aluminum, it’s better to add a water cooling spray system to the machine. Because the machine tool will be hot and easy to break when processing aluminum, we need to spray water to protect and cool the tool.

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First, the customer found our website and learned about our machines. He thinks our machine is very good. So he found our sales manager and wanted to know more about the details of our machine. Our sales manager recommended the right machine for the customer according to his needs. And the customer was very satisfied and loved the design and look of our machines. He also stated that he has one consideration. This is his first time using a machine and worried about how to use it. Of course, this is also a problem that many customers may have. We also understand it very well.

For machine operation, customers can learn to operate the machine through various channels. First of all, we have detailed operating instructions. Secondly, we have recorded detailed instructional videos. And if the customer still does not know how to operate the machine, our engineers can teach him how to use the machine through online videos.

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Customers also care a lot about the after-sales service of the machine. We introduced him our professional team of engineers, as well as our after-sales service team. Our engineers speak English very well, they can supply you with the best technical support and after-sales service.

Engineers can give you the service online (WhatsApp/Skype/WeChat/Email) or offline (you come to our factory or our engineers go to your factory, due to COVID-19, the overseas service is stopped now).

We told him that each machine has a unique serial number, and we will make a file for the machine. So that, if he has problems with the machine, he can tell us the serial number. Then we can clearly find out the configuration of the machine, and provide professional after-sales service to him.

Blue Elephant is the lead manufacturer of CNC machines in China. Our machines include: Various kinds of CNC Routers (3 axis, 4 axis, 5 axis, manual tool changer, auto tool changer, etc.), Panel Furniture Production Line(CNC Nesting Machine, Edge Banding Machine, Wood Drilling Machine, Wood Polishing Machine, Vacuum Press Machine, etc.), Laser Machine (CO2 laser cutting/engraving machine, CO2 laser marking machine, Fiber Laser Cutting Machine, Fiber laser marking machine, etc.), Stone Machine (Stone Engraving machine, Quartz Stone Processing Center, etc.)

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Now this machine has been shipped to the Australia.

With 12 years’ exporting experience, Blue Elephant is a professional manufacturer with a better reputation. Many customers choose us not only for our best quality of CNC router machine but also the service. Many of them bought a small CNC router machine and were satisfied with our machine’s performance. Then they returned to buy another one. If you are interested in our CNC router machine, please feel free to contact us.